Privacy Policy

RMS Cleaning Solutions ("we", "us", "our") is a professional cleaning company based in Great Yarmouth, Norfolk. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Contact: [email protected] | 07525 759688

When you submit an enquiry through our website, we collect: • Your name • Email address • Phone number • The service you are enquiring about • Any message you choose to provide We do not collect any sensitive personal data (such as health information) and we do not collect payment card details through this website.

We use your personal data solely to: • Respond to your enquiry and provide a quote • Contact you regarding the services you have requested • Maintain records of our client communications We do not use your data for automated decision-making or profiling.

We process your personal data on the basis of: • **Legitimate interests** — responding to your enquiry and providing the cleaning services you have requested. • **Consent** — where you have explicitly ticked the consent box on our enquiry form.

We do not sell, rent or share your personal data with third parties for marketing purposes. Your data may be passed to our CRM system (GoHighLevel) solely for the purpose of managing your enquiry and any subsequent service relationship. GoHighLevel is GDPR-compliant and processes data in accordance with their own privacy policy.

We retain your personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. You may request deletion of your data at any time.

This website uses only essential cookies required for the website to function correctly. We do not use tracking or advertising cookies. No consent is required for essential cookies under UK GDPR.

Under UK GDPR, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request erasure of your data • Object to processing of your data • Request restriction of processing • Data portability To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data in transit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.